Honister Slate Mine Customer Privacy Notice
Your privacy and the protection of your personal information is very important to us and we are committed to robust compliance with the General Data Protection Regulation and the Data Protection Act 2018.
This privacy notice explains what we do with your personal information, your rights and how we protect it.
This notice is for all our customers – whether you have engaged with us online, over the phone, or face-to-face in our shops or elsewhere. This version of the notice was adopted in July 2025 and will be kept under review.
Who we are
We are Honister Slate Mine of Honister Pass, Borrowdale, Keswick CA12 5XN.
You can find us in the Information Commissioner’s register of organisations who have paid the Data Controller fee here, reference number ZB927982.
In the rest of this document we will refer to the business as “we” or “us”.
If you have any questions about our use of your personal information, or wish to exercise your rights, please contact:
Data Protection Lead
Honister Pass, Borrowdale, Keswick CA12 5XN
017687 77230
The personal information we hold on our customers
We hold a range of information relating to our customers to permit us to run the business effectively and provide the best customer service we can. This includes:
Keeping your personal information
By law, we must not keep your personal information longer than we need it. Most customer information will be kept for 6 years from the end of the financial year in which our customer relationship ends, to meet our customer service, accounting and auditing requirements. Some types of information are kept for longer or shorter periods. For full details of our retention policies, please get in touch using the contact details above.
Why we process our customers’ personal information (the legal basis)
We process the personal information of customers in order to perform a contract we have with you (for example, where we need your information to provide you with goods or services or in our legitimate interests as a business (for our accounting purposes, for marketing or for customer research and for fraud prevention).
Sometimes we rely on your consent to use your data – for example, for email marketing to potential customers.
Occasionally we will process customer personal information because we have a legal obligation to do so.
How we use customers’ personal information
We use your personal information to provide you with the goods and services you buy from us (for example recording and processing your orders and taking payment). We may also use your information to contact you – to tell you about other goods and services or to carry out market research.
We also use customer personal information to give you a more personalised service, tailoring our marketing and offers to you. By analysing customer information, we also try to understand what customers want as how we can improve our goods and services and our customer service. We do this by using information about what goods and services you have purchased from us in the past, and how you use our website and apps.
We also use cookies and other analytic technologies to give you a better experience on our website and to improve the relevance of online advertising you see. Please see our Website Privacy Policy.
To keep customers and colleagues safe and secure, we also use CCTV on our business premises which records images.
Profiling and automated decision making
We use automated profiling on the customer information we hold to make our advertising and offers is as relevant and appropriate to you as possible.
We do not have any automated decision-making processes i.e. decisions made by computer without human intervention.
You have the right to challenge such decisions and have them reviewed and explained. Please get in touch using the contact details at the top of this notice.
Staying in touch
We want to keep in touch with customers and potential customers to tell you about our goods and services, by post, email, text or social media.
We will not do this if you opt-out or object, and you can change your mind at any time. Just get in touch using the contact details at the top of this notice or use the unsubscribe option within any of our marketing communications.
Sharing customers’ personal information
Where necessary we will share your personal information with third party service providers, who are under contractual obligation to protect your data. These companies include:
Where necessary we will also share information where required to by law or in the public interest, with, for example, the police or HM Revenue and Customs, or to exercise or defend our legal rights.
You have rights over your personal information
In law you have a range of rights over your personal information. These are described in more detail here and include your rights…
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you want to exercise your personal data rights or have any questions about how we use your data, please get in touch using the contact details at the top of this notice.
If you believe we have failed to manage your personal data appropriately, you have the right to complain to the regulator – The Information Commissioner’s Office.
You can telephone them on 0303 123 1113.
Or you can use their online tool for reporting concerns: https://ico.org.uk/concerns/
Or you can write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
